LETS BREAK IT DOWN
Yes! Our teas are enjoyed by millions worldwide, with many customers loving the idea of having one flavor in the morning and another at night. The pleasant taste is a key factor in its popularity.
We're sorry for the inconvenience! If you've received a damaged item, something is missing from your order, or you've received the wrong product, please contact us within 24 hours of receiving your order.
To help us resolve the issue quickly, please include the following details when you reach out:
* Your order number
* A description of the issue
* Photos of the item(s) and packaging (if applicable)
You can contact us at info@slimza.co.uk or through our [Contact Us] page.
We’ll review your case and work to resolve it as quickly as possible—whether that means sending a replacement, issuing a refund, or correcting the order.
Returns my order – 30 Days Money Back Guarantee (UK)
We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a 30 Days Money Back Guarantee.
How to Return an Item:
1. Contact Us First
Please email us at [your email address] within 30 days of receiving your item to request a return.
2. Return Requirements
* The item must be unopened and in the same condition it was sent.
* Returns must be sent using a tracked delivery service.
* You must include proof of purchase (e.g. order confirmation or receipt).
3. Refunds
* Once we receive and inspect the returned item, a full refund will be issued to your original payment method.
* Refunds are processed within 3 to 5 business days from the date we receive the item
International Customers* We do not offer refunds for international orders.
* We are not responsible for any customs fees, taxes, or import duties incurred on international shipments.
* Please ensure you are aware of your country’s import regulations before placing an order.
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