Refund Policy
Slimza Shipping and Return Policy
At Slimza, we aim to make your shopping experience seamless and satisfying. While we don’t charge tariffs or taxes for orders within the UK, international orders may be subject to additional customs duties or fees, which are your responsibility. We recommend contacting your local customs office for further information.
Product Availability
If a product is out of stock, we will inform you promptly.
How to Return a Product
If you are not satisfied with a product, you may return it within 30 days of dispatch, provided it is in its original condition. We offer refunds or exchanges under the following conditions:
- The product is damaged or of unacceptable quality.
- The product is not fit for its intended purpose.
- You have changed your mind.
Please contact customer service before returning any item.
Additional Returns Information
We may request the faulty product for inspection before issuing a refund or replacement. Customers are responsible for the cost of returns, and Slimza is not liable for items lost in transit. Proof of postage is recommended.
Delivery Issues
If the courier is unable to deliver your order, a notification card will be left, and the parcel will be held at your local sorting office for 18 days before being returned to us. Refunds will be processed upon receipt of the returned item.
Choose Slimza for high-quality products backed by a hassle-free return policy, ensuring your satisfaction every step of the way.
